Pima Prima® Returns & Exchanges Policy

At Pima Prima®, we craft garments that are made to last — responsibly sourced, 
consciously produced and thoughtfully delivered.
If something isn’t quite right, we’re here to help.

Returns

Returns are accepted within 30 days of delivery.

  • Items must be unworn, unwashed.
  • Customized or limited-edition pieces are final sale, unless defective.
  • $15 restocking fee per T-shirt applies to maintain hygiene and sustainability standards.

How to Return

  1. Email help@pimaprima.com with your order number and reason for return.
  2. Pack the item carefully, reusing the original packaging when possible.
  3. Use the return label we provide.
  4. Refunds are issued within 7 business days after inspection.

Sustainability Promise

Every returned piece is professionally cleaned, steamed and repackaged for responsible re-entry into our circular system.
By shopping mindfully and returning consciously, you help reduce waste 

and support our mission of Style That Feels Good and Does Good.

Secure Payments
We monitor the execution of each order very carefully.
Fast Shipping

We will send it
as soon as possible!

24/7 Support
Let us know if you have any questions or suggestions!
Bulk Prices

Looking for bulk prices
– contact us!