Pima Prima® Returns & Exchanges Policy

At Pima Prima®, we take pride in the quality of our products and want you to feel confident with every purchase.

If your order isn’t quite right, we’re here to help.

Return Policy

We accept return requests within 10 calendar days of delivery, subject to the following conditions:

• Items must be unworn, unwashed and in their original condition.
• Customized and limited-edition items are final sale, except in cases of defects, fulfillment errors, or where otherwise required by law.
• A $15 restocking fee per T-shirt applies to eligible returns to cover inspection, cleaning, steaming, and repackaging.
• Customers are responsible for all return shipping costs, except when an item is defective or incorrect.
• Original shipping charges are non-refundable, except where required by applicable law.

Return requests must be submitted within 10 calendar days of the date your order is delivered.

How to Return

1. Email help@pimaprima.com within 10 calendar days of delivery, including your order number and reason for return.
2. Wait for our return authorization.
3. Carefully package your item, preferably using the original packaging.
4. Ship the item back at your own expense using a trackable shipping service.
5. Keep your tracking number until your return has been processed.

Please do not send items back without contacting us first.

We are not responsible for return packages lost or damaged during shipping arranged by the customer, except where applicable law provides otherwise.

Refunds

Once your return is received and inspected, we will notify you of its approval status.

Approved refunds will be issued to the original payment method within 7 business days after inspection, minus the applicable $15 restocking fee per T-shirt.

Return shipping costs are non-refundable.

Please note that your bank or payment provider may require additional time to process the refund.

Exchanges

Need a different size?

Contact help@pimaprima.com within 10 calendar days of delivery to request an exchange.

Exchanges are subject to product availability and the same condition requirements as returns.

Customers are responsible for the cost of shipping the original item back to us.

Any shipping charges for sending a replacement item will be communicated before the exchange is processed.

Defective or Incorrect Items

If you receive a defective product or an incorrect item, please contact help@pimaprima.com as soon as possible.

Include your order number, a description of the issue, and photographs when possible.

If we confirm a manufacturing defect or fulfillment error:

• Pima Prima® will cover reasonable return shipping costs.
• No restocking fee will apply.
• We will arrange a replacement or refund, as appropriate.

Nothing in this policy limits your rights under applicable consumer protection laws.

Sustainability Promise

We believe that thoughtful purchasing and responsible returns help reduce unnecessary waste.

Every eligible returned item is carefully inspected and, when appropriate, professionally cleaned, steamed, and repackaged for responsible re-entry into our inventory.

Our $15 restocking fee helps cover these additional handling costs.

By shopping mindfully and returning consciously, you help us reduce waste and support our mission:

Style That Feels Good and Does Good.

Questions?

We’re always happy to help.

Contact us at help@pimaprima.com for assistance with returns, exchanges, or product questions.

Pima Prima® — Softness You Can Feel. Truth You Wear.