PIMA PRIMA® SHIPPING & HANDLING POLICY
Effective Date: November 8, 2025
1. Overview
At Pima Prima®, we take great care to ensure that every order arrives safely, on time, and in perfect condition.
All of our garments are shipped directly from one of our trusted fulfillment centers located in the United States, United Kingdom or European Union, depending on inventory availability and your delivery address.
We work only with reliable global carriers to provide secure and timely delivery.
Below you’ll find details about our available shipping methods, delivery timelines, and order processing procedures.
2. Shipping Options
a. Standard Shipping
- Carrier: FedEx Ground (or equivalent regional carrier)
- Delivery Time: Please allow approximately 5 business days for delivery after dispatch.
- Cost: Free on all orders within the United States
b. Priority Shipping (Two-Day Delivery)
- Carrier: UPS or equivalent express carrier
- Delivery Time: 2 business days
- Cost: $40
- Cutoff Time: Orders must be placed by 11:00 a.m. ET, Monday–Wednesday to qualify for two-day delivery.
3. Fulfillment Centers
Orders may be shipped from one of our regional fulfillment centers based in:
- United States (primary facility)
- United Kingdom
- European Union (EU)
Depending on your location, your order will be automatically fulfilled from the nearest available center to ensure faster and more sustainable delivery.
You will always receive a tracking email once your order ships, regardless of its origin.
4. Order Processing
We strive to process and ship all orders as quickly as possible.
- Orders received after 11:00 a.m. ET are processed on the next business day.
- Orders placed on Fridays, weekends or U.S. public holidays are processed on the following business day.
- Once shipped, you will receive an email with your tracking number and carrier details.
All orders are subject to availability. In rare cases of delay, our support team will contact you promptly with an update.
5. Delivery Times
Delivery times are estimated and begin from the date of shipment, not the order date.
Delays may occur due to customs clearance, carrier volume, weather conditions, or other factors beyond our control.
Pima Prima® is not responsible for carrier delays once a package has left our facility, but we are always happy to assist in tracking your order.
6. International Shipping
Pima Prima® currently ships to customers within the United States, United Kingdom, and European Union.
For countries outside these regions, please contact us at help@pimaprima.com for assistance or updates on upcoming international availability.
7. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking number.
You can use this number to monitor your shipment’s progress directly through the carrier’s website (FedEx, UPS or regional equivalent).
If your tracking number does not appear active within 24 hours, please allow additional time for the carrier to update its system.
8. Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us at help@pimaprima.com.
We will assist you in filing a claim with the carrier and ensure that a replacement or refund is handled fairly.
Please note that Pima Prima® cannot be held responsible for lost or stolen packages once they are marked as “Delivered” by the carrier.
9. Returns and Exchanges
For information on how to initiate a return or exchange, please refer to our Returns & Exchanges Policy.
We accept returns only for items in their original condition, unworn and unwashed, within the period defined in that Policy.
10. Sustainability Commitment
Every Pima Prima® order is packed with minimal, recyclable materials.
Whenever possible, shipments are fulfilled from the closest available regional center to reduce carbon emissions.
We encourage our customers to reuse or recycle all packaging — part of our ongoing commitment to transparency and environmental responsibility.
11. Questions and Support
If you have any questions about your order or need assistance with shipping, our support team is here to help.
Please contact us at help@pimaprima.com. We typically respond within 24 hours, Monday through Friday.